Services & Support

Technical Support from Our Professional Team: Building a Better Future Together

What Kind of Support Do We Offer?

Our team of professionals is always on standby to ensure the stable operation of your equipment.

Technical Support

24/7 online technical support, with remote assistance to resolve issues you may encounter while using the product.

Repair and Maintenance

Factory-authorized repair service using genuine parts to ensure your equipment returns to optimal performance.

Documents and Manuals

Download product manuals, quick start guides, API documentation, and other resources.

Software Update

We continuously optimize product performance and regularly release firmware and software updates.

FAQ

You can contact our sales customer service team and provide the drone model, configuration, purchase quantity, and whether you require customization (paint scheme, logo, onboard equipment, secondary development, etc.). If needed, you can request a prototype for testing. After confirming the solution and quotation, sign a sales contract, make payment as specified in the contract, and we will arrange production.

Standard off-the-shelf models are shipped within 3–7 business days after payment confirmation;
For custom models (including modifications, onboard payloads, exterior customization, and software development), the lead time for prototypes is 7–15 days, and for bulk orders, it is generally 15–45 days. The exact lead time depends on the complexity of the customization and the order quantity; our sales team will provide an accurate schedule before you place your order.

As a direct manufacturer of drones, we independently research, develop, and produce our complete units, and source our own core components—eliminating markups from middlemen. We offer volume discounts for bulk purchases, with better prices for larger orders. Additionally, we can tailor configurations to your specific use cases, helping you control costs while meeting operational requirements—delivering better value for money compared to products with equivalent performance.

Prototype components are shipped via air freight that complies with aviation regulations; large quantities of finished units are shipped via freight. We offer door-to-door delivery or pickup;

Answer: The entire unit undergoes multiple rounds of test flight inspections before leaving the factory. The product comes with a warranty; during the warranty period, we provide repair and replacement services for defects caused by non-human factors. We have a dedicated technical team that offers operating instructions, flight training, and remote technical support. If you receive a package with shipping damage, please provide video footage and photos immediately so we can verify and address the issue promptly. Damage caused by human error or improper operation is not covered by the free warranty.

Can’t find the support you need?

Our support team is always here to assist you. Please contact us using the methods listed below.